Transformation in contact centres

Customer service is changing rapidly due to technological progress and changing consumer behaviour. In this article, we want to examine what is changing the industry....

Read More
Top 4 Chatbot Myths Debunked, Mythbusters Chatbot edition, Chatbots will replace all customer service agents, Chatbots can only automate conversations, Chatbots require many IT resources

The growth in the number of chatbot solutions has led to a number of myths spreading. With this article, we are going to explore the top four with you....

Read More